Report false positive / Request White listing of your software
If you believe our detection engines have flagged or blocked your file, software or website by mistake, please fill in the form below with all relevant details, screenshots and information that will assist our team in researching the case and whitelisting your files or sites as needed.
For software developers: whitelisting your software or website in advance is optional, and requires the very same reporting as a false-positive report below. Please choose “Application Whitelisting” accordingly and fill in all the information requested.
Please note that we do not respond with any feedback, regardless of the tests’ results, and our databases will be updated per our research team’s consideration and test protocols and regulations.