ShieldApps Partners with European Top Tier Call Center

ShieldApps Partners with European Top Tier Call Center

(ShieldApps Marketing Department)
 

This article is an excerpt of a more in-depth analysis soon to be featured in a leading industry magazine.

ShieldApps has partnered with a top tier tech support call center based in Germany, and is well on its way to becoming the leading name in software rebranding.

Initially wanting to increase the amount of daily calls received, the call center sales staff soon realized that the addition of a rebranded software provided a better call-to-sell ratio by simply being offered as a part of the support-package.best payday loan sites

How so? By offering a tangible product, there is increased ticket value. In other words, instead of just stating a sales pitch to persuade users to buy support services, the call center now has a wider scope of offers by providing a product that will increase customer retention and satisfaction. The new partner not only enjoys higher conversion rates, but also lower refund/chargeback rates with the addition of its new, rebranded software.

The services and insights ShieldApps provides are truly amazing”, said the call center’s C.E.O., “having a software with our tech support number and brand is crucial for us not only in a support sense, but as a branding move. By featuring our tech support numbers in the software we were able to close more sales and upsell more services at a considerable level as opposed to operating with an outside vendor’s software or none at all. The addition of our new branded software has added value to the sales process, we have noticed a drastic decrease in refund requests – most likely as the combination of service and product is now more significant. As we get a large amount of calls every day, those presumably small improvements start to add up, benefitting us in the long run. The software added value to our support services and allowed us to better serve the customer, gain higher ticket values, and ultimately generate increased conversions – and this is before we even come to talk about increasing the inbound calls with the new software….

ShieldApps provides a service for companies that want a fully branded software which will contribute to its marketing, service and sales via multiple paths and opportunities.

It is first and foremost about increased value to the consumers. That alone should raise call-to-sale rates and reduce refunds and chargeback claims significantly.” says Aviv Cohen, C.E.O. of ShieldApps. “The software we provide to clients is theirs to take in any direction they see fit, be it mass distribution to generate more inbound support calls or simply marketed as a part of their support-package. Naturally we urge them to exploit their existing potential first, maximize the existing cost-efficiency parameters and only then seek further distribution and scale up inbound calls with it. The benefits of having your own software are endless. We have had small call centers contact us for a white label and after following our suggested step-by-step process, dramatically scaled up their operations. Its all about patience, long term planning and again – True value.

ShieldApps not only rebrands software, they have their own full line of antivirus software, password managers, hard drive cleaners, speed optimizers, and privacy tools. With over a hundred partners to date, from various online/offline verticals, ShieldApps knows the tech support market inside and out with clients and connections all over the world.

Contacts

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